As an internet business consultant with a background in telecommunications, and as a registered IT Consultant I am experienced in:

• Internet, voice, data networking
• Telephone systems
• Website technologies (HTML, XHTML, CSS, PHP, MySQL, JavaScript etc.)
• Website marketing (Search Engines)
• Computer Build, Maintenance and Repair
• Computer Security for the SME

Although strictly not an engineer, this high level of technical knowledge is exceptionally useful in dealing with technicians.

Can I boast a bit and say it is rare for me to speak to a web or computer helpline where the person on the other end has a better technical understanding than me.